Business Communication Explained - Success by LiveChat®

Connect11 min read | Apr 25 | Sylwia Kocur

Live Chat Etiquette Tips for Agents and Managers in 2025

Live chat has emerged as one of the most preferred and powerful channels for customer support. Whether it’s a quick question, a product issue, or a complex service... read more

Support18 min read | Apr 23 | Sylwia Kocur

Live Chat Features You Should Look for in Software in 2025

In today’s fast-paced digital world, customers expect instant support, and live chat has become the go-to channel to meet those demands. More than just a pop-up box in... read more

Support19 min read | Apr 22 | Natalia Misiukiewicz

How Does Live Chat Work: A Comprehensive Overview

When browsing a website and having a question, what’s the easiest way to get help fast? Not a phone call. Not waiting hours for a reply to your email. It’s that little... read more

GrowSupport11 min read | Apr 18 | Natalia Misiukiewicz

Key Live Chat Statistics to Follow in 2025

Let’s be real. In 2025, no one’s waiting for an email reply or sitting through hold music. People want answers fast, and businesses that can deliver instant responses are... read more

Support15 min read | Apr 14 | Natalia Misiukiewicz

The Power of Live Chat for Real Estate Companies

Today’s real estate clients aren’t picking up the phone first. They’re opening a browser. Nearly half of all buyers now start their property search online before... read more

Sell19 min read | Apr 11 | Natalia Misiukiewicz

AI Sales Agents: The Future of Scalable and Intelligent Selling

Let's start with a story. Not long ago, entrepreneur David Owasi was on the verge of losing a high-value lead. His sales team had missed a follow-up, and the prospect had... read more

Support11 min read | Apr 02 | Natalia Misiukiewicz

Why Does Every Business Need an AI Customer Service Agent?

You, as a customer, expect instant answers. You don’t want to wait in a phone queue, fill out a ticket, or get passed from one agent to another. You just wish for fast,... read more

Grow13 min read | Mar 31 | Natalia Misiukiewicz

AI Agent Examples Across Industries: What They Can Do for You

What's the first thing that comes to mind when considering an AI agent? Many people think of chatbots. They assume they're just automated systems running pre-scripted... read more

Support17 min read | Mar 25 | Natalia Misiukiewicz

What is an AI Agent? How Intelligent Systems Transform Customer Experience

People are getting used to using AI to do tasks for them. Nearly one in four consumers — and almost one-third of Gen Z — are already comfortable having AI handle their... read more

Support18 min read | Mar 19 | Natalia Misiukiewicz

What’s Omnichannel Customer Service and Why is it the Future of Customer Experience?

If your customers struggle to reach you and you don’t fix it, your business won’t last. Having a great product or service is essential, but if you think it will sell... read more

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